Contact information

Last updated: December 2025


At Nikkopolis, we value clear communication and timely support. This Contact Information Policy outlines how customers can reach us and what to expect when doing so.

 

 

 

1. How to Contact Us

 


For all inquiries, please reach us at:


📧 sewnikkopolis@gmail.com


This is the official communication channel for:

 

  • Order questions

  • Custom requests

  • Shipping updates

  • Issues or concerns

  • Product inquiries

  • Business or collaboration inquiries

 


Messages sent to social media accounts are not guaranteed to be seen.

 

 

 

2. Response Time

 


We aim to respond to all messages within:

 

  • 24 hours on weekdays

  • 48 hours on weekends or holidays

 


During periods of high order volume, response times may be slightly longer.

 

 

 

3. Information to Include in Your Message

 


To help us assist you quickly, please include:

 

  • Your full name

  • Order number (if applicable)

  • Email used at checkout

  • A clear description of your question or issue

  • Photos, if you’re reporting damage or defects

 


Providing complete details helps speed up resolution.

 

 

 

4. Custom Order Requests

 


For custom embroidery, heat-press designs, or one-of-one creations, please include:

 

  • The item you want customized

  • Colors, sizes, or design details

  • Reference photos (if any)

  • Your deadline (if applicable)

 


We will reply with pricing, availability, and turnaround time.

 

 

 

5. Order Status & Tracking Questions

 


If you have questions about order progress, please check:

 

  • Your confirmation email

  • Your tracking email (sent once shipped)

 


If you still need help, contact us at:

📧 sewnikkopolis@gmail.com

 

 

 

6. Business Hours

 


Nikkopolis operates during the following hours:


Monday–Friday: 9 AM – 6 PM (MT)

Saturday: Limited availability

Sunday: Closed


Emails may still be reviewed outside business hours depending on workload.

 

 

 

7. Urgent Issues

 


If your order arrives damaged, incorrect, or with missing items, please contact us within:

 

  • 7 days of delivery

 


Include photos so we can assist promptly.

 

 

 

8. Confirmation of Messages

 


When you email us, you should receive:

 

  • An automatic confirmation from your email client, and

  • A personal response from us within the listed timeframe

 


If you don’t see a reply, check your spam or promotions folder.

 

 

 

9. Updates to This Policy

 


We may update this Contact Information Policy as our workflow evolves.

Changes will be reflected with a new “Last updated” date.

 

 

 

10. Contact

 


For all communication, please use:


📧 sewnikkopolis@gmail.com