Contact
We’re Here to Help
Whether you’re asking about an order, requesting a custom design, or exploring collaboration opportunities, Nikkopolis is committed to providing clear and timely support.
If you have questions, please reach out — we’d love to hear from you.
Email Us
For all inquiries, please contact:
This is our official inbox for:
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Order updates
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Custom embroidery / heat-press requests
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Questions about sizing or materials
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Shipping or delivery issues
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Business inquiries
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Bulk studio orders
Messages sent through social media may not be seen, so email is always the fastest way to reach us.
Response Time
We typically respond within:
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24 hours on weekdays
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48 hours on weekends or holidays
During high-volume periods, replies may take slightly longer, but we always make sure every message is answered.
What to Include in Your Message
To help us assist you quickly, please provide:
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Your full name
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Your order number (if applicable)
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The email used at checkout
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A description of your question
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Photos if you’re reporting damage, defects, or order issues
This helps us respond faster and more accurately.
Custom Order Requests
We happily create:
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Custom embroidery
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Personalized heat-press apparel
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Beanies, hats, shirts, and specialty items
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Studio merch and bulk orders
For custom quotes, include:
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Item type
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Design idea or reference image
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Colors and size
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Deadline (if you have one)
We’ll reply with pricing, turnaround time, and availability.
Order & Shipping Questions
Before reaching out, please check:
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Your order confirmation email
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Your tracking email (sent once your package ships)
If you still need help, we’re here for you.
Business Hours
Monday–Friday: 9 AM – 6 PM (MT)
Saturday: Limited availability
Sunday: Closed
Emails received outside these hours will be answered as soon as we return.
Thank You for Supporting Nikkopolis
Every item is crafted with intention, creativity, and skill.
We appreciate you being part of our journey.
If you need anything, reach out: