Shipping policy
Last updated: December 2025
Thank you for shopping with Nikkopolis. All pieces are crafted with care, intention, and precision. This Shipping Policy explains how and when your orders ship.
1. Processing Time
Most items are made to order.
Standard processing times are:
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Custom embroidery: 3–7 business days
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Heat-press apparel: 2–5 business days
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One-of-one or special projects: 5–10 business days
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Bulk orders: Timeline varies based on quantity — contact us for details
Processing time does not include weekends or holidays.
You will receive a confirmation email once your order is placed and another email when it ships.
2. Shipping Rates
Shipping costs are calculated at checkout based on:
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Your location
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The weight of the order
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Your chosen shipping method
We currently ship throughout the United States.
International shipping may be added soon.
3. Delivery Time Estimates
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–4 business days
Delivery time begins after the order has been processed, not at the moment of purchase.
Please note: weather, carrier delays, and holidays may affect delivery times.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number.
If you do not receive your tracking email, contact us at:
5. Wrong Address or Missing Apartment Number
Please double-check your shipping address before placing an order.
If an incorrect or incomplete address is provided:
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Nikkopolis is not responsible for lost or undeliverable packages.
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A reshipment fee may apply.
If you notice an error, contact us immediately at:
6. Lost, Stolen, or Delayed Packages
Once an order has been shipped, Nikkopolis is not responsible for:
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Packages lost or stolen in transit
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Postal delays or carrier issues
If your package is missing, please file a claim with the carrier and email us — we will do our best to support you.
7. Local Pickup (Future Feature)
Local Denver pickup may be added in the future.
Details will be updated here once available.
8. Questions About Shipping?
For any shipping-related questions, contact: