Refund policy

Last updated: December 2025


Thank you for supporting Nikkopolis. Every item is created with care, custom design work, and intentional craftsmanship. Because of the handmade and customized nature of many of our products, the following policies apply:

 

 

 

🔄 Returns & Exchanges

 


At this time, we do not accept returns or exchanges on:

 

  • Custom embroidery orders

  • Personalized items

  • Heat-press designs

  • One-of-one pieces

  • Made-to-order garments

  • Polewear and intimate apparel (for hygiene reasons)

 


Please make sure sizing, colors, and details are correct before placing your order. If you have questions prior to ordering, feel free to contact us — we’re happy to help.

 

 

 

🛠️ Order Issues & Defects

 


If your item arrives damaged, defective, or incorrect:

 

  1. Contact us within 7 days of delivery at sewnikkopolis@gmail.com.

  2. Include your order number and photos of the issue.

 


If an item is verified defective or incorrect, we will offer:

 

  • A repair

  • A replacement

  • OR store credit

 


depending on the situation.

 

 

 

📦 Cancellations

 


Orders may be canceled within 12 hours of purchase.

After that window, materials may already be prepared, and cancellation may not be possible.

 

 

 

⏳ Processing & Production Times

 


All custom and made-to-order pieces are crafted individually.

Processing times vary by item and season but typically fall within 3–7 business days.


Rush orders may be available upon request.

 

 

 

🚚 Lost or Stolen Packages

 


Once an order is shipped, Nikkopolis is not responsible for lost or stolen packages.

If this occurs, please file a claim with the carrier.


We will always do our best to help you locate a missing package.

 

 

 

📬 Contact

 


For any questions about your order, please reach out at:


sewnikkopolis@gmail.com